If for any reason you are dissatisfied with the goods you have ordered, you have the right to return them to us within 14 working days from receipt of the goods. You must notify us by email on firstname.lastname@example.org.
You will be required by the terms of this Contract, to return the goods to Skin Radiance, 272 Bath Street, Glasgow, G2 4JR, at your own cost. We will reimburse you within 14 days after receiving the returned goods. You must ensure that the goods are stored safely and in appropriate conditions until they are returned to us.
Returned goods must be unused, with the secure seal fully intact. We will not accept return of goods that we reasonably believe have been used, unless faulty. In such cases, you will be notified by e-mail that no refund will be made available to you and it will be your responsibility to arrange the return of the goods to you within 30 days of our e-mail regarding lack of refund.
If we accept your return and if you have chosen a refund, we will process the refund within 14 days of the goods. You will be notified by email from our Customer Service Team. We are not liable for returned goods lost in transit. Your statutory rights remain unaffected.
ORDERING AND CANCELLING THE ORDERS
When you order online you will be asked to check all your details before placing your order by clicking on the “Proceed to check out” button. Once you have ordered goods online, please check and confirm your order status by logging in to your Account. We will also send you an e-mail confirming your order, however please note that we shall not be responsible if our e-mail is identified by any webmail service as junk mail and undelivered/miss-delivered.
The Customer shall pay the price of the goods in pound sterling. If a credit/debit card associated with a different currency is used, additional bank charges may apply.
IMPORTANT PAYMENT INFORMATION
For your security, your billing name and address must match that of the credit/debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
On some occasions, orders or parts of an order may be cancelled by our system for the following reasons:
- Problems with processing payment information
- Unavailability of the item(s)
- Inability to deliver to address provided
- Order duplication
If you would like to cancel your order please e-mail:
with your order number. If your order has already been dispatched, we will notify you and you will need to return the order in accordance with the Returns Procedure.
INCORRECT OR MISS-DELIVERED ITEMS
Within the order packaging, you will find a Delivery Note listing goods that you ordered. If the goods delivered do not match those listed, please notify us within 2 working days from the delivery by e mailing email@example.com.
Provided that the goods are unused and have been stored safely and in appropriate conditions, we will replace the goods or offer you a refund. In the absence of your notice within 2 working days, we shall not be liable in respect of undelivered, incorrect or defective goods if defects have occurred during transportation and would be apparent on examination. Please provide our Customer Services Team with your order number and keep the original packaging of the items. Goods must be returned to us within 14 working days of delivery. Please ensure that the returned parcel is properly sealed and that you receive and retain a proof of postage. If we accept your return and if you have chosen a refund, we will process the refund within 30 days of our receipt of the goods. You will be notified by e-mail from our Customer Services Team. Repairs, exchanges and replacements will be processed within 7 working days of receiving the goods. We are not liable for returned goods lost in transit. Your statutory rights remain unaffected.
DAMAGED OR FAULTY GOODS
You are responsible for examining the goods following delivery. If the goods delivered are damaged or faulty in any way, please notify us within 2 working days from the delivery by e-mail on firstname.lastname@example.org. Provided that the goods are unused and have been stored safely and in appropriate conditions, we will look to repair/replace the goods or offer you a refund.